FAQs

Depending on what services you require and what you would like us to manage, the location of the property and how many units you have are all variables taken into consideration when determining the rate of commission charged.

There are many reasons why Pinpoint Property Management is your number one choice for property management in Southwestern Ontario and surrounding areas. We have over 15 years experience in the property management business. Not only do we have the expertise to get lease rates at the pinnacle of the market, but we also provide top tier advertising for each client. This will ensure the fastest turnover time to get your property rented, and for top dollar. We advertise your property on the top rental websites, use videos (if available) and we use high resolution pictures of your property to get the most income possible for your investment.

There is always a risk that your tenant will not treat your home as well as you would. Typically, damages beyond normal wear & tear are the exception not the norm.

Tenants are required to pay their rent on or before the 1st of each and every month. The income is collected and posted to your account. Owners receive a detailed summary report. The report is generated and is distributed by either Canada Post or by email on the 15^th of the month along with their owner’s distribution.

You should expect the peace of mind of knowing your investment is in the hands of a professional management company with your best interest in mind. By maintaining excellent relations with our tenants and taking diligent care for your property, we avoid most potential problems.Tenants are informed of their responsibilities with respect to your property and their contracts. We will quickly and professionally settle any problems that may arise, with your interest in mind.You will expect to receive both your financial statements and your money without being involved in any of the day to day activities of managing your property. We look after writing and placing ads, taking phone calls, showing the unit, accepting the Rental Application, verifying the applicants background, preparing and executing Lease documents, completing the move-in inspection, rent collection, provide 24 hour emergency service to your tenant, determine necessary repairs and who is responsible to pay for those repairs, providing care to the tenant and the unit, completing the move-out inspection and the process when the tenant moves out, provide accurate timely financial statements and providing you your distribution.

The contract is a minimum of one year but could be as long as 5 years. The rate of commission is based on the length of the contract. The longer the contract exists; the greater the rate of commission is reduced. Should you wish to terminate your contract early there is an early termination clause.

“We NEVER collect our FEES until we collect YOURS!” That our promise and our statement! We NEVER charge a management fee if your unit is vacant. Too many management companies don’t put enough emphasis on renting YOUR unit; thus leaving your unit vacant while these same companies still charge and collect their monthly management fees. We believe in making sure YOU, the client, are generating an income, which in turn, allows us to generate an income.NO set up fee! • NO lease renewal fee! • NO copying or postage fee! • NO long distance phone fees! • NO hidden fees! • FREE consultation!Pinpoint Property Management has competitive rates and the most comprehensive service in the city. For covering the initial evaluation, pictures, video (if available), professional ad, distribution of that ad to the top targeted websites, showings, tenant pre-screening, and document preparation, our rental commission is equal to the first month’s rent. Most other property management companies and brokerages charge upwards of 8-10% of the monthly rent, every month! Our monthly management fee is based the type of service you require and management fee is determined on an individual basis. We also offer special rates for residential buildings of more than 6 units.

We ask owners to provide us a contingency fund of $250.00 (per property/unit) in a reserve account for any recurring or anticipated expenses associated with your property (i.e. plumbing issue, minor maintenance issues).

We can either directly deposit your funds or send your funds via cheque by the 15^th of each and every month. (You may choose your preferred method of payment).

We specialize in residential property management; we have our finger on the pulse of the market. We are very familiar with the trends and what the market allowances are. We understand what drives the market and what the market will dictate for your specific property. Between using our own in-house private data, conducting our market evaluations (i.e. driving the neighborhood, previous properties that rented in the area, and the specs/condition of your property) we then gather the information and formulate a rental rate that will attract quality tenants in 30 days with a full deposit.

We mail via Canada Post or email (your preferred method of choice) your financial statements on or before the 15^th of the each and every month.

You approve all repairs over $750.00 or an agreed amount that is set at the time of the contract with the exception of repairs required when a tenant moves out or if the cost is the tenant’s responsibility or in case of an emergency situation that requires immediate attention.

We issue a notice to evict any tenant who hasn’t paid their rent by the 5^th of the month. This notice is a written reminder the rent must be paid by a specific time (14 days) or the tenant must vacate. If the tenant fails to pay their rent by the specific date, we will contact you and ask how you would like to proceed. There are costs involved if you choose to proceed with the second stage of the eviction process.

You should continue to carry homeowners insurance on the property. You should notify your insurance company you are renting your home/condo. It’s always a good to contact your insurance agent and let them know your renting the property and make sure you are protected. The tenants can’t carry homeowners insurance since they don’t own the property, but we mandate all tenants to carry tenant insurance for their personal belongings.

Simply request a free quote and we will answer all of your questions.

Call or email your request for a no hassle, free residential property management quote.